1. Introduction

Twiga Monte Carlo respects the privacy of its customers and undertakes to protect the personal data collected in accordance with the data protection legislation of the Principality of Monaco, in particular Loi no. 1.565 of 3 December 2024, published in the Monaco Gazette on 13 December 2024.

2. Data Controller

The data controller is Seadream Sam (company name of Twiga Monte Carlo) located at 21 Boulevard des Moulins, 98000, Monaco. For any request or information relating to the protection of personal data, you may contact us at the e-mail address: montecarlo@twigaworld.com.

3. Type of data collected

We collect and process the following personal data:

1. Identification data (first name, surname);
2. Contact data (e-mail address, telephone number);
3. Reservation data any dietary restrictions;
4. Payment and billing information;
5. Marketing preference data.

4. Purpose and legal basis of processing

Personal data will be processed for the following purposes:

1. management of bookings and provision of requested services: performance of a contract or pre-contractual measures taken at the request of the data subject;
2. invoicing and tax compliance: legal obligations;
3. security assurance and fraud prevention: legitimate interest of the restaurant;
4. sending direct marketing communications (e.g.: promotions, exclusive offers): processing will take place on the basis of the explicit consent of the data subject, pursuant to current legislation;
5. improvement of the services offered: legitimate interest of the restaurant to ensure a personalised customer experience.

5. Methods of data processing and storage

The data is processed using electronic and paper-based instruments in compliance with the security measures provided for by current legislation. The data will be kept for the time strictly necessary for the above-mentioned purposes and, in the case of marketing, until the data subject’s consent is revoked.

6. Communication and transfer of data

Personal data may be communicated to

1. IT and management service providers (SevenRooms);
2. Competent authorities, if required by law;
3. Partner companies for marketing purposes, subject to the consent of the person concerned.

Data will not be transferred outside the European Economic Area without adequate protection guarantees.

7. Rights of the data subject

The data subject has the right to:

1. access to their personal data;
2. request its rectification or cancellation;
3. oppose processing for legitimate reasons;
4. withdraw consent to processing for marketing purposes;
5. file a complaint with the Monegasque Data Protection Authority (APDP).

To exercise your rights, you can write to the personal data controller email: montecarlo@twigaworld.com

8. Amendments to the policy

We reserve the right to update this policy at any time. Changes will be communicated through our website or other appropriate channels.

Update date: 28 March 2025